R3 aims to make ordering straightforward. If there is a problem with your order, contact the team promptly so the case can be reviewed.
Unused and unopened products may be eligible for return within 30 days of delivery, subject to review and proof of purchase.
Opened or materially used cosmetic products are generally not eligible for return unless there is a confirmed quality issue or fulfilment error.
If your order arrives damaged, incomplete, or incorrect, email info@akpharmausa.com with your order information and supporting photos.
Approved replacements or refunds will be processed after review of the order record and issue details.
Once a return or refund is approved, processing time depends on the payment provider and may vary by bank or card issuer.
Shipping fees, duties, or local handling charges may be non-refundable unless the error originated with the seller.
Contact
For privacy, policy, or order questions, email info@akpharmausa.com.